Very few people
actually practice telephone manners. Most people
take telephone for granted not understanding
that a telephone conversation can be the basis
for your impression about the caller. You may be
impressed by the voice or you may end up
misunderstanding the person.
When you ring up anyone
for some particular reason or work, do not start
abruptly. First of all exchange the basic
courtesies as – “Good morning or Hi!
How are you?” Then you could go on to the
purpose of your call.
Before ending a 'received
call', remember to politely say,
“Thanks for calling’ or a simple
“Thank you” is also
Cultivate a clear and
attractive voice. Keep a smile on your face
while talking on the phone. Be polite and make
sure your voice carries the right touch of
confidence and assurance. Nothing is more
insulting than a curt or rude answer.
If someone calls you in your
absence, return the call at the first
available opportunity. The time taken by you in
returning the call reflects the importance of
the caller in your life.
If someone rings up when you
are in the midst of entertaining visitors or in
a meeting, keep the conversation brief. If
the caller tends to lengthen the conversation,
inform him or her about the presence of other
people. Ask the person to ring up later or offer
to ring back as soon as it is convenient,
saying, “Can I call you back later, I have
some people around, or I am busy right
now.” Take care to be very polite, so as
not to hurt the caller.
making a social telephone call, do so at a time
convenient to the person you wish to speak to-
Avoid early mornings and meal