WORK ETIQUETTE
Etiquette is not only
restricted to one’s social life but also
very much a part of one’s behaviour at the
office. People having proper etiquette and
conversation skills find it much easier to climb
up the success ladder than those who lack these
skills. A well mannered executive is an asset to
the company and generates tremendous
goodwill.
| Courtesies towards Clients and
Superiors |
Some Do's
DO be prompt in correspondence. Any
letter, however seemingly unimportant, must be
immediately replied and not
postponed.
DO return an official call as soon
as possible. If somebody returns your call,
before stating the purpose of the call, thank
the person for doing so.
DO stand up and greet visitors
calling at your office and sit after they have
seated themselves.
DO give priority to a person
who comes in with a prior appointment even if
one is friendly with that person.
DO wait for seniors, at a business
meeting or conference, to be seated before
taking a seat. When not familiar with the
seating arrangement, wait to be told so that one
does not occupy a colleague’s chair by
mistake.
DO freshen and tidy up before
attending a meeting or business
lunch.
DO acknowledge a favour done
by way of business with a thank - you note. This will
please the recipient.freshen and tidy up
before attending a meeting or business
lunch.
DO maintain a dignified and respectful
distance from superiors.
-
DO shun
boastfulness. Promotions and recognition
should be treated in a quite manner as it can
arouse jealousy among your colleagues.
|
Behaviour and Courtesies Towards
Subordinates
A well known management
dictum is: "trust
and respect by the employer beget trust and
respect in the
employees."
A considerate person
recognizes the worth of the people who help
in the smooth running of the department or
organisation and accordingly treats them
respect.
Being considerate should not
be mistaken for tolerating negligence and
indiscipline in the organisation. The values and
culture of the organisation will depend to a
large extent on the example, which the top boss
sets for everyone.
The true measure of a great
man is how he treats a little
man.
Never criticize or scold
someone in front of others. The considerate
boss should do so in private, never degrading
the employee.
Clearly specify your
employees’ scope of duties to them for
example – secretary should be clearly
instructed on how to answer the phone when the
boss is busy or how to treat visitors in his
absence.
When
making a subordinate do a personal task,
recognise it as a favour asked.
Be completely impartial
with respect to all your employees and maintain
a respectable distance.
DO maintain a dignified and respectful
distance from superiors.
DO shun boastfulness. Promotions
and recognition should be treated in a quite
manner as it can arouse jealousy among your
colleagues.
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