Hospitality industry consulting

Hospitality industry consulting
By Rajiv Soni chartered accountant

EXPERIENCE: 20+ yrs in Hotels, Motels, Restaurants, Travel Agencies, Airlines

· Consulting, Software Solutions, Training services

- 150 room project in Ghaziabad

- 30-100 room planned properties in Manesar, Gurgaon, Shimla

- Dalmia Resorts Ltd, Goa

- SITA World Travels

- KLM, Amsterdam

- Vatel Institute of Hotel Management, Gurgaon

- RM Institute of Hospitality, New Delhi

· Employment in Welcomgroup ITC Ltd (Finance & Information Technology)

- Maurya Sheraton, New Delhi

- Chola Sheraton, Chennai

- Hotel Kathmandu, Nepal

SERVICES OFFERED

1. STREAMLINING ACCOUNTING/ BUSINESS INFORMATION SYSTEMS

· Following correct accounting procedures/ methods, Securing validity of Computerized system of

Accounting, Forecasts, Budgets, P&L, MIS, Key data Presentations

· Optimizing R2R sequence, assets/operating supplies, head count/ staff costs

2. AUDIT TO CHECK COMPLIANCE WITH VARIOUS STATUTES

· Room sale

· Consistency of F & B operations (Sale, Costs, Profits)

· Hotel Profitability & Accounting (checklist devised for Sale Points)

· Environment (Health, Safety, Green, Pollution etc)

3. ENHANCING GUEST EXPERIENCE

Understanding guests perceptions- what they see, hear, smell, taste, or touch - what they take away from the Hotel room stay or Restaurant in terms of experience, memory; strengthening their resolve to come back. Improving experience so that Hotel sale goes up by:

- Increased customers guests frequenting the hotel

- Increase in customer spend

4. IMPROVING MARKETING ROI AND BRAND EQUITY

Implementing my Contact2Customer System© – which I developed and successfully implemented in California, USA. The system improves efficiency of marketing and customer communication processes.

5. TRAINING

Well versed in the hospitality industry and backed by excellent communication and presentation skills, have successfully executed Training programs including:

Ø WMI, ITC Ltd Gurgaon: 200+ students trained on F&B Controls, Revenue Management, MIS, Cost Control reports, Financial perspectives in reporting.

Ø Claridges Hotel, Delhi: training executives on Budget preparation, Cost Controls http://www.edmatrix.us/papers/images/The_Claridges3.htm

Ø Vatel-Oberoi (Indo French) Hotel Management Institute, Gurgaon Finance, Cost Controls
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Ø RM Institute of Hospitality, New Delhi: Finance, Ethics to 3rdyear students

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Standard training modules include:

* Accounting & Finance (Accounting, Budgets, MIS, Cost controls, Audit)

* Customer Relationship Management

* Back Office systems and procedures

* Technology in Hospitality

* General Management techniques (and maintaining Owner-Hotel relationships)^New!

* Self Before Service ^New!

* A little knowledge (of Finance) is NOT a dangerous thing! ^New!

* Ethics in hospitality ^New!

Training sessions are reinforced with paperless Assessment Tests- marked instantly.

Office: G-14/3 DLF City 1 Gurgaon 122002

Tel: 0124-4380568 Cell: 98-993-28283